File a Complaint against Agoda
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File a Complaint now and let our experts help you in taking legal action and getting resolution :
1. File a Complaint
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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
How to file a Complaint against Agoda?
If you are not satisfied with Agoda, file a complaint now:
1. Go to "File a Complaint" form
2. Choose Agoda and write your complaint in detail
3. Enter your personal information to create an account
4. Get refund / replacement / damages from Agoda
But before filing a complaint, you should
a. Contact the customer support of Agoda first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
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Case Details
Personal Info
Resolution
Agoda - Money deducted booking failed Open
I tried booking a hotel for * nights in Ooty using Agoda application but my booking was cancelled due to payment failure and my money was deducted. I contacted Agoda customer care they said they didn’t charged me and they don’t have any inf...
Apr 20, 2023 by Prateek Kumar Sharma
Agoda - Booking got canceled Closed
My booking got canceled without any reason. However I have got a confirmation mail when I made the booking. The app has taken my credit card details and mentioned that the amount get deducted when we do check in but before that only they have c...
Apr 16, 2023 by Piyush goel
Agoda - Refund Closed
We have booked through Agoda on the *th of March **** for stay at Madurai, JC residency, from **th March -**th March.but when we reqched hotel, there was no intimation or booking confirmed from Agoda side and we were asked to pay again during ...
Apr 15, 2023 by Sugasini
Agoda - Incorrect listing and refund rejected Open
I had made a booking for Bagmallo Resort property for * nights through Agoda. The listing had pictures indicating rooms with balconies. After checking into the hotel we realized there we no balcony in the room. We had to check out due to an...
Apr 14, 2023 by Avnish
Agoda - Incorrect hotel room booked by Agoda inspite to charging for a higher category room Closed
I booked the hotel through Agoda format higher category room but the hotel gave a lower category room saying they recieved the request for lower category room....
Apr 13, 2023 by Anshul K
Agoda - Booking done but not allow to stay at hotel Open
I booked a hotel through agoda with booking id ********* , but when i reached hotel , they told that we have not received any booking against this bookig id .They did not allow me to stay . ...
Apr 13, 2023 by Aniruddha swain
Agoda - My hotel stay denied by management Open
I had booked a hotel on agoda. Com site on **/*/**.The name of the hotel was OYO townhouse *** The shubham dilsukhnagar. I had reached the hotel around **pm in the night along with my spouse. The hotel staff denied my stay by saying that they a...
Apr 12, 2023 by Praveen Medikonda
We have booked hotel goroomgo kalra regency shimla through agoda app but we faced a lot of harrasment as there's some dispute between hotel and agoda company. We have not given breakfast for which we have already paid on line. This incidence oc...
Apr 10, 2023 by Urmila bali
Booking IDs: ********* and ********* I opted for ROUND TRIP flight tickets - Doha to Delhi and Delhi to Doha on **/**/**** and **/**/**** respectively for which I was charged Rs. *****.** but after few hours I got e-mails from AGODA - one confi...
Apr 07, 2023 by Pradeep Kumar Majumdar
Agoda - Wrong flight information Open
Dear Sir/Ma'am, I got the flight tickets booked via your app platform on November *th, **** from New Delhi to Goa as per the information available on the app. Returning tickets were coming as INR *,***.**/- per ticket. Basis the returning ti...
Apr 06, 2023 by Vishesh Saluja
Agoda - Booking not accepted by the hotel Closed
We had booked the tarangamala resort from *th April **** to *th April ****. When we contacted the property they said that have got no booking information and denied the booking confirmation. My booking id: ********* Please resolve the m...
Apr 04, 2023 by Suchayta Singha
Agoda - Money not refunded Open
I had booked a return airfare ticket from Agoda on **/**/**, my booking ID is *********. I didn’t got an confirmation for tickets immediately but an amount of ***** was deducted. I received an email after an hour saying only my return ticket...
Apr 01, 2023 by Pratik Sharma
Agoda - Agoda not giving refund Open
I have booking made through agoda,but hotel deny the reservation.So I have to made new booking from other travel app. So plz give me refund of this booking. Because I was unable to stay on agoda's booking. Hotel location-Ahmedabad,India Che...
Mar 28, 2023 by Shreyansh Bupkya
Agoda - Delay in refund refund denial Closed
Booking ID ********* I have booked a hotel than canceled it within the policy. Still not received the refund ...it's customer care saying payment will not refund. Requested to help out to refund my payment . Regards Darsh darsh.in.vn...
Mar 23, 2023 by Darsh
Agoda - Cashback rewards not received as promised by Agoda Open
Hi, my name is Arunachalam. My email id - arun.sharp****@gmail.com. I booked Siloso Beach Resort Sentosa on *-Jan-**** and VGP Golden Beach Resort on **-Jan-****. I was promised for a Cashback Reward of Rs **,***.** after ** days from checkou...
Mar 21, 2023 by Arunachalam
I WAS BOOKED A HOTEL FOR OUR GUESTS ON DTD **/*/** FOR ONE DAY **/*/** TO **/*/** AT HOTEL FLORENCE RESIDENCY SECTOR * ROHINI NEAR ROHINI WEST METRO STATION AND PAID FULL AMOUNT THROUGH MY DEBIT CARD AND AGODA SEND ALL BOOKING DETAILS AND PAY...
Mar 17, 2023 by ANIL GUPTA
Agoda - Free Airport PickUp by Hotel Open
I have booking at Hotel Aircraft International at Mumbai from **-Mar-**** to *st (*N). Agoda website showed FREE AIRPORT PICK-UP. When I called the property, they said the Pick-up is chargeable at Rs. ***. This is a case of Unfair Practice. Pl...
Mar 15, 2023 by Ravi Sharma
Agoda - Fake Booking hotel room Open
Hotel booking made by me through agoda website @oyo townhouse ***, knowledge park * ,hotel is not showing any bookings from agoda. After that there is no response from agoda customer support, i was feeling harrassed at late night...
Mar 11, 2023 by ishu madan
Agoda - Agoda refund issue Closed
I have booked a hotel in Agoda and paid the amount using my rupay debt cad and Agoda has shown the payment is successful and told me to wait for confirmation but later the booking got cancelled.when I asked for refund they said that it will be ...
Mar 06, 2023 by Joepaul Vilsan
Agoda - Hotel booking failed Closed
Agoda confirmed my booking for Ginger Andheri hotel in Mumbai. I received double confirmation from Agoda for my * night stay at Mumbai on **th Feb and *st March night. To my surprise, when I reached Ginger Hotel in night, I was denied for the b...
Mar 06, 2023 by Jitin Bindlish
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Questions about Agoda
Ask questions about Agoda and get answers from other Voxya users. Help others in resolving their complaints by answering the existing questions.
How to contact Agoda?
What is Agoda office address?
Agoda's Indian address is
AGODA INTERNATIONAL INDIA PRIVATE LIMITED
2/F, Tower C, DLF Building no. 8,
Cyber City, DLF City II,
Sector 24, Gurgaon,
Haryana - 122002
What is Agoda customer care email?
biz@agoda.com
Where to find Agoda discount coupons?
Who is the Owner / CEO of Agoda?
John Brown is the Chief Executive Officer of Agoda
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