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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
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But before filing a complaint, you should
a. Contact the customer support of Agent Jacks first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
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Case Details
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Resolution
Agent Jacks - Extra charges on hotel bill Open
As per gov rule, the hotel should ask only (CGST and SGST). Even I paid GST still they charge extra on the total bill : Extra charges details : Service Charges **% = ***.** VAT *% = **.** They should stop such extra charges....
Apr 19, 2019 by Sujit
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