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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
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b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
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Case Details
Personal Info
Resolution
2gud.com - Defective product Open
I purchased a laptop from *gud and it stopped working within a month and it's been **-** days no precise response just escalating issue here and there.I don't know about what these guys sell me but they said it has:- *) ** quality checks by ex...
Aug 02, 2020 by Eric Casterville
2gud.com - Warranty Issue Open
I have purhcase a laptop which has * year of warranty and my laptop dead after * months of purchase so I tried to contact * gud.com to register my complaint. So the have gin me the number and email id to register my issue. But the number ****-...
Jun 30, 2020 by Ravikant
2gud.com - Damaged product delivered Open
I have purchased a iphone in month of March but phone delivered was not functioning properly, I have made a complaint for replacement or refund but no action was taken by them now I am trying to claim my warranty they are still not reversion to...
Jun 18, 2020 by Amit kumar
2gud.com - Not providing warranty claim refund Closed
Jobsheet No-JOKH************* Registered no.- ********** I bought a mobile phone from *gud.com [Order Id: OD******************] on **/**/**** and I claimed my warranty for the product on **/**/****. The phone was taken by *gud warranty part...
Jun 12, 2020 by Satish kumar shakya
2gud.com - Refund is not received Open
I will cancelledmy order. But my refund is not come inaccount. **/**/****. I cancelled myorder. Today is **/**/**** now a time also not coming my refund in bank wallet. So i need a quick refund in bank account...
Feb 20, 2020 by Lokesh.B
2gud.com - Refund not being processed even after many mails sent Open
I had order a TV from *Gud.com site and had to cancel the order due to money constraints. i had paid full amount from my savings account during ordering. After cancelling i got a message to not accept the delivery and return it back which i did...
Sep 12, 2019 by prashant nirale
2gud.com - Sold damaged phones And cheating Open
Hi, I am Sukumar from Erode,tamilnadu,on **Th July through www.*gud .com website I ordered phone that was google pixel * clearly white ***GB like new condition at the rate of **,***.and the payment made by net banking,on ** July I received the ...
Aug 05, 2019 by Sukumar.s
2gud.com - Warranty repair not done Open
Www.*gud.com (flipcart) is a fraud website for buying mobile phones. I have bought a mobile phone through www.*gud.com vide order no.-OD****************** on **.**.**** with ** months warranty but after ** days the touchpad is not working. I ha...
Aug 03, 2019 by UMA SHANKAR MALLIK
2gud.com - Wrong product send Open
We got mobile from * gud company but the wrong product has been sent. We sent the request for refund on * july **** but were repeatedly canceled from the side of the seller and when we informed the * Gud team, no one would give any answer Dally...
Jul 16, 2019 by Tarun
2gud.com - My money not refunded by 2gud Open
I returned my order.then they show me last date of get refund * July **** but still I not get any refund from *gud. Please help me....
Jul 10, 2019 by Nikhil deokate
2gud.com - Refund not honoured Open
The "wishmaster" refuses to come and collect the product despite the refund being approved by both a technician from *gud as well as customer support. Customer support now aren't responsive....
Jun 13, 2019 by Dreznik Xerakof
2gud.com - Delivery of wrong product fraud & cheating not received a refund Closed
I ordered Moto G* Plus on **th May with order id OD****************** of www.*gud.com (This shopping site owned by Flipkart Internet Private Limited) and paid amount Rs **** / through SBI internet banking with transaction Ref no *********IGAGFC...
Jun 11, 2019 by PRASENJIT SANTRA
2gud.com - Old item delivered Open
Old mobile delivered and mobile is not working and not accepted by service center he say this mobile is already open servicing in mumbai...
Jun 04, 2019 by Munesh
2gud.com - 2gud fraud done Open
Order ID: OD****************** I have placed an order for Samsung Gear * on *gud.com Order Id: OD****************** on ** March ****. The product was delivered on ** March **** and when I opened it was instead of Samsung watch I got an Int...
May 27, 2019 by Jose Joseph
2gud.com - Refund issue facing Open
I ordered Redmi note * *gb ** GB from *gud having order id OD****************** on ** May ****. The product was delivered on **th May. But instead of Redmi note *, I received Redmi * ( which is an inferior and cheaper model ) which too is not i...
May 25, 2019 by Irfan Ahmad Chat
2gud.com - Defective item received Closed
I ordered a mobile from *gud service. Order id: ******************. I received a mobile from a different seller. I had network issues, overheating, slow charging and fast battery draining problem, sometimes the keyboard doesn't respond, WiFi an...
Mar 30, 2019 by Malleswara reddy
2gud.com - Extra payment debited from my account Open
I booked a mobile phone from *gud app. I made the payment twice. *st time payment through debit card payment was successful but not booked. I thought the phone was not booked and money also not debited so I booked again, this time successfully....
Mar 17, 2019 by Arjalla Tota rao
2gud.com - Return not approved Open
I was purchased Moto x force on *gud.com . I received good looking mobile . But it has a single sim and no volte . So I want to return .So I raised return request . But till now they didn't accept that . No contact number no mail address . So p...
Jan 24, 2019 by Pravin
2gud.com - Refund Dispute Closed
Dear Sir, my name is Mouli, who have placed an order in *Gud.com on **th-Jan-****. I have placed Honor Play (*GB, **GB, Midnight Black) amounting Rs.***** with grade "Unboxed-Look Like New", after **min of placing order, I have received a messa...
Jan 16, 2019 by Mouli Sai
2gud.com - Refund not received Closed
I have ordered a Honor Play mobile in *Gud.com by paying using Netbanking. After getting money, they have cancelled the order and told that we have intiated refund request. But as of till now the referance number they said is wrong, and telling...
Jan 16, 2019 by Mouli Sai
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