Yatra
- Yatra Online Yatratrip in My daughter plane ticket refund not returned by yatra booking ref Closed
Biplab Bandyopadhyay filed this complaint against Yatra on Aug 31, 2020
Resolution Demanded:
Refund
Damages
Yatra Online / Yatratrip.in — My daughter plane ticket refund not returned by yatra booking ref
***********
Initially we cancelled ticket to CHINA on May **th.
Till **th July they informed they filed with airlines but didn't received.
*th Aug i informed them, they got money from airlines on July ** in full.
*th Aug yatra informed they will refund within ** days.
booking reference number [***********]
Then on **th Aug delaying email, going in another mail ( not in chain reply) request to wait * to ** days
Still no refund received.
Yatra is doing the trick to kill time, also they reply separately always breaking the mail chain.
Now again
Reference number already there. But yatra trying to cheat.
Again recived another. Email to delay payment.
There also reference of booking is there.
Regards
------- Forwarded message ---------
From: Yatra.com
Date: Tue, ** Aug, ****, **:**
Subject: RE:'YA:********' ***********-My-Booking
To:
Dear Urna,
Greetings from Yatra.com!
This email is regarding your refund request under booking reference number ***********
Please accept our sincere apologies for delay in refund.
We would like to inform you that a refund for your booking is being processed which may take *-** working days to reflect in the original mode of payment. You will receive an email notification regarding the same.
Disclaimer: Promotional Discount, Yatra Convenience fee & Insurance charges are non-refundable.
Yatra charges a non-refundable online convenience fee at the time of booking for providing multiple travel options, intelligent search, and seamless online booking experience to its customers.
We thank you for your patience and patronage.
Regards,
Rani Tiwari
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