Make my trip
- Wrongful denial of refund Closed
Amar Singh filed this complaint against Make my trip on Feb 22, 2022
Resolution Demanded:
Refund
Dear Sir / Ma'am,
I had requested a refund for my booking ID mentioned in the subject line on ** November ****, however, after * months when I called, I have just received a whatsapp message from MMT stating that refund is not applicable.
In this light, please note the following:
*. The flight was cancelled by me because departures from Johannesburg were closed at that time due to omicron variant. As a result, there was no question of being able to board the flight on *rd December ****.
MMT should not have been showing flights which were not possible to be boarded due to legal restrictions on your app.
*. Further,the ticket I received, no where states that the flight is not refundable.
*. Moreover, the flight was cancelled well in advance on **th November ****.
*. Finally I hope MMT understands INR ***,*** is no small amount which they are denying from refunding.
In this backdrop, MMT’s message stating that refund is not applicable is not all acceptable and wholly illegal.
Are you brand?
Are you Lawyer?
Make my trip
OYO Rooms
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