Zara
- Wrong Product Returned to Zara Facility by delivery guy Open
Ayush Singh filed this complaint against Zara on Dec 27, 2023
Resolution Demanded:
Apology
Refund
I returned a Zara Basic Puffer White Jacket the delivery guy called me and reached my home to pick it up he got the box I asked him if its the right product or the tags are intact he said yes everything is good and fine then Almost after a month I didn't got my refund I called customer care and asked them about refund they told me first that it'll be credited to the same payment method in a few days but then I again called them and they told me that they received a non zara item at facility a fake adidas jacket and they told me that I have to tell them the address again so that they can deliver it back to me I was like no I returned you the right product and that fake adidas jacket is not mine I think the delivery guy did this fraud please get me my refund now there's been more weeks I just call them and they told me everytime that they are escalating this to their relevant team but no action been taken against the delivery guy or not my refund has been credited yet please help me I want my refund
Are you brand?
Are you Lawyer?
Zara
Byjus
"Thanks to Voxya, I have got the refund back from Byjus :)"
Mohammad Ashfaque
Related Complaints
Zara - Fake product sold Closed
I had Bought ZARA brand Cordset for my wife. The shop name is Streets Fashion, surat. They have website, instagram and whats marketing. They have stopped replying to message and calls. The product received was fake and worst quality. **********...
Jun 11, 2024 by Yash Kankariya
Zara - The item was not good it got warped after using it once and twice Closed
I bought a ribbed sweater dated **-**-**** for a little money and after using it once or twice it got ruined and was no longer wearable....
Apr 14, 2024 by KAKU CHAUHAN
Zara - Non Zara product is not getting returned Closed
The deliver guy picked up wrong product on Jan*st,**** and delivered it back to zara. It was a non-zara product and even after repeated call and chats on customer care I am not getting any response from them.They are not even shipping the pr...
Jan 09, 2024 by Ankita Mistry
Zara - Formal pants Closed
Dear Zara Customer Service, I am writing to bring to your attention an issue I encountered with a recent purchase. On **/**/****, I bought a pair of formal pants from your store, receipt number ******/******. However, upon closer inspection,...
Sep 17, 2023 by Priya shukla
Zara - Package not delivered nor amount refunded Closed
I purchased three items from Zara online, a jacket and two perfumes on *th August, **** in Hyderabad. After a week, I got a notification that apparently the order was cancelled from my end, which is not true. I called their customer care helpli...
Sep 05, 2023 by Sara Mirza