- Wrong product delivered ^Open

viswanath budur filed this complaint against Shopmaster.in on Aug 31, 2018

Resolution Demanded:
Refund
Damages

As listed in the website of shipmaster.in, the product “original Bose Sound Sports Free Truly Wireless Sports Headphones” was ordered on COD basis.

The product was arrived on **/**/**** through courier. Before taking the delivery I asked courier guy that I will open the cover to check whether the right product contains or not. But he has not allowed and said “you are not allowed to open, if you want I can return”. Then I decided to go ahead and paid money and opened the courier.

To my surprise, the wrong product ie “I*S TWS” was contained against the order product original Bose Sound Sports Free Truly Wireless Sports Headphones”.

Immediately I tried to call on the given contact no in the website +**-**********, but always getting either not reachable or switched off. I tried continuously for * days the result was same.

Then I sent a mail on **/**/**** to given email id in the website : info@shopmaster.in informing them about delivery of wrong product and to refund the money. But there is know reply till today ie **/**/**** even for reminder.

On extensive enquiry, I understood that the cost of the product received is only around Rs.***/- manufactured in China and replica of some other product.

I came to conclusion that shopmaster.in has established with intention to cheat and taken in to confidence some group of people working together, based on following grounds:

(*) Given Contact no. +**-********** always switched off or not reachable.
(*) no reply for the email
(*) Not given full address in the website, given only area name.
(*) Not given full address of seller Hind Traders, given only area name.
(*) Not a GST Invoice, the product description mentioned in the invoice is as listed in the invoice but inside difference product.

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