Amazon.in
- Wrong product delivered Closed
Ramesh Bandaru filed this complaint against Amazon.in on Oct 16, 2019
Resolution Demanded:
Apology
Refund
Replaced
Damages
I had purchased a Mobile phone "Samsung Galaxy M**s (Opal Black, *GB RAM, Super AMOLED Display, ***GB Storage, ****mAH Battery) Ordered on **th September **** Order #***-*******-*******.with my register mobile no. through amazon App. The same order delivered to my place dated **th Oct **** with the sealed package. But when I have opened the courier and found the "Karbonn smartphone" box immediately I recorded the incident on my phone, and inside the "Ghadi Detergent cake" in it. There was no Mobile phone found in it which I had booked for.
Same above was conveyed to Amazon Customer care on dated *th Oct **** same day and told we have recorded the whole scenario for safer side as there were many such incidents I have noticed on social networking sites. They assured us that we will resolved the issue on priority with in * days but today after taking *days they informed us that they are not responsible for the whole incident as they have delivered the right material to me.
The behaviors of the Amazon people are so surprising as they are making me responsible for the whole incident. I have told them that I have the recording of the same but they denied neither refunding nor providing my mobile which I have paid for.
Are you brand?
Are you Lawyer?
Amazon.in
PepperFry
"Before logging my complaint in Voxya, I had approached the consumer forum which was a big disappointment. Voxya provided excellent service and resolved my complaint. I have received the refund from PepperFry."
Arijit Sengupta
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