- Utter delay and improper customer support ^Closed

Shivam filed this complaint against Swiggy on Jul 24, 2023

Resolution Demanded:
Apology
Replaced
Damages

See the order placed time and till now the order is reflecting arriving in ** minutes. Ayush who is cc Exe is not able to interact don’t know why such incompetent Exe hired by @Swiggy better to use @zomato @consumerforum_ Still counting and wait for order. It’s total harassment


Mail marked to the customer support no reply.

Dear Swiggy Customer Support Team,

I hope this email finds you well, although I must express that my current state of mind is far from well due to the deplorable experience I have been facing with your service. I am writing to address a highly distressing issue regarding an order I placed, which has been delayed for more than three hours now.

The ordeal began when I placed an order through your platform at [Order Placed Time], with the delivery status promising an arrival time of just ** minutes. However, as the hours have painfully ticked by, there has been no sign of my order, and the ETA remains a farcical "arriving in ** minutes." Such blatant misinformation has left me utterly dismayed and questioning the reliability of your service.

Adding insult to injury, I attempted to seek assistance from your customer support team, but to my dismay, the experience only served to exacerbate my frustration. I had the misfortune of interacting with an individual named Ayush, who identifies as a Customer Care Executive. Regrettably, I must state that Ayush's communication skills are profoundly lacking, to say the least. Not only was Ayush unable to provide any helpful information, but the conversation with him left me feeling as if I were dealing with someone who lacked basic literacy and had no idea how to communicate effectively with a distressed customer.

Furthermore, when I requested to speak with a senior representative for a more competent resolution, I was met with the response that they were "busy somewhere." Such negligence towards customers, especially when they are experiencing genuine grievances, is nothing short of unacceptable.

To be treated with such disregard and indifference by a service provider that I trusted with my order is beyond disappointing. It's disheartening to think that Swiggy would employ individuals who seem ill-prepared to handle customer concerns and instead leave them feeling ignored and maltreated.

At this point, I am left with no option but to seriously reconsider my association with Swiggy and explore alternatives such as Zomato, a platform that seems to prioritize customer satisfaction and efficient service. Additionally, I am considering escalating this issue to the Consumer Forum for appropriate actions against the evident negligence and harassment I have faced.

I demand an immediate and comprehensive investigation into this matter, as well as an explanation for the inexcusable delay and the disgraceful conduct of your customer support representative, Ayush. I expect a prompt response from Swiggy, addressing my grievances and providing reassurance that such incidents will not be repeated in the future.

Your swift and diligent response to this matter is of utmost importance, as it will determine whether my trust in Swiggy can be salvaged or if I will have no choice but to seek reliable and customer-centric alternatives.

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