Dell India Private Limited
- Unable to resolve manufacturing defect Open
Deepak Goyal filed this complaint against Dell India Private Limited on May 14, 2019
Resolution Demanded:
Refund
Replaced
Damages
Dell is unable to resolve the manufacturing hardware issue of the Alienware ** R* model laptop. Even after *-* hardware part replacement services in the duration of last **-** days. My system is completely dead and Dell is always sending the same faulty parts as replacement every week. It is wasting mine as well as the technician's time and effort in diagnosing and debugging dead on arrival or faulty parts.
I have been traumatized by repetitive useless part replacement services and Dell Support is just mocking me by sending defective parts every week and wasting my time *-* hours in * single day whenever service occurs. I have even ordered new Laptop cooler and new Charger externally from Dell to cope with the issues but there seems to be a manufacturing defect in the system model. I request Consumer Court to help me in this case and heavily fine and punish Dell for doing such scam and fraud with customers like me for traumatizing them and looting their money by selling them faulty parts.
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1 Supporters
Dell India Private Limited
Asus
"Voxya team helped me very much and they were there though out the issue resolution and without them I believe it is impossible to get justice. Thank you Voxya and team."
Leela Sai M Guggilam
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