Byjus
- Tablet replacement Closed
Jayamonoharan filed this complaint against Byjus on Aug 11, 2020
Resolution Demanded:
Refund
I subscribed for my two children from January ****. One for my son for *th & **th STD and another for my daughter for *th to **th. This April **** due to covid, as the schools were doing online classes I tried to install Google meet and classroom in the tablet it misbehaved and we had to reset the tablet * to * times due to which the byjus app got erased. When the mentor of byjus asked my kid to login to byjus app we told them the above issue. They sent us a new *** gb sd card as replacement for the erased sd card but it was not accepted/ supported by the tablet as it can support only upto **gb sd card and having just *gb ram. We informed about the issue and the mentor asked us to send the tablet to them and they will send the replacement. This thing was going on since April **** till **th July ****. I sent the tablet to them on **th July **** and was received by byjus on ** th July. On **th July the mentor confirmed about receipt of tablet and assured me of sending the tablet within * days. But today on **th August **** the mentor told they will not give the replacement as it was damaged ,which we were not aware of , and since it was used way back in March **** they will not provide the replacement of tablet as it was not used till it was sent back to them. This issue was going on from April **** and now they give excuse as it should have been used till last week. Please help me with the refund.
Are you brand?
Are you Lawyer?
Byjus
Byjus
"Thank you so much to Voxya.com. Legal Notice really worked and Byjus had to refund my amount and cancel the loan. Thanks once again Voxya. "
Ramachal V
Related Complaints
Byjus - Byjus Course not accessible But fees being deducted regularly Closed
I purchased byjus tablet learning course. The device suddenly stopped reading the memory card. The card showed same type of error on all devices that I tried. So I raised a replacement request and received a new one but the same error repeats. ...
Sep 01, 2024 by Sri Gomathi
Byjus - Cours fees paid fully Incedo not informed Closed
Complete course fees has been paid to Byjus last October and the finance company Incedo not informed and they keep sending RBI that I haven’t paid their loan and today I received a sms that I need to pay **** on *th September. One of the cal...
Sep 01, 2024 by Sathish Isaac
Byjus - Byjus not giving NOC after loan cancellation Closed
i have purchased order from byjus but i have cancelled the product and returned the product also and for first * year no amount got deducted from my account but after that they deduct my one month emi. i have contact then and asked them to prov...
Aug 20, 2024 by abhay ojha
Hi! My registered number is ********** I don't remember order ID. I've shared the video of the tab and how I've been facing issues. I've received a call & the person is saying I've to pay the balance amount and then he will replace with r...
Aug 03, 2024 by Siva Rama Krishna
Byjus - My loan wasn t closed while I have returned all tab thing under policy Closed
I have Purchased Byjus course of ***** rs And I returned under ** days according to policy . Everything clear in rupees **k ,I have paid *k instantly with phone pay ( I have proof) and Byjus counsellor open a unsecured loan without informing u...
Aug 01, 2024 by Saksham Singh