Amazon.in
- Successfully Rescheduled Order cancelled by Amazon in Open
K suman kumar filed this complaint against Amazon.in on Oct 17, 2021
Resolution Demanded:
Replaced
Damages
I placed a order in Amazon.in on *nd oct ****
Which was not delivered to me till *th oct **** so i called and informed them to deliver the product on **th oct ****as I am going out of station, they successfully rescheduled and they told me that my delivery date is changed and will be delivered in **th oct, as i repeatedly told and requested them not to cancel my order they assured me that it will not be cancelled and successful delivered to me, but today on **oct **** i received a mail regarding the same that amazon.in had issued a refund on my order,so I called and asked to Customer service about about the same, they told me it was undeliverable and dont know the issue and refused to give me a replacement.
I requested them and told that that the problem is at their end, the courier partner has not seen changed dates and send the courier back to Amazon warehouse.
Now i feel helpless as they refused to give me replacement and issued refund without knowing the reason and enquiring the issue and refused to compensate the mistake occurred at their end.
Are you brand?
Are you Lawyer?
Amazon.in
Y Axis Overseas
"My complaint is resolved. I am truly satisfied by Voxya team ....and I received my refund ...thank you Voxya team! "
Shrishthi
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