Pepperfry furniture
- Sofa is not in a usable state just after 68 months of usage Open
Pavani filed this complaint against Pepperfry furniture on Sep 25, 2019
Resolution Demanded:
Refund
Replaced
We bought a sofa from pepperfry which is a premium one and costed around **k.
Just after * months of usage the seats started going down and not in a usable state. You will get back pain if you sit more than a minute ( I am not talking about old people here , even for the young) . We raised a complaint with pepperfry and the concerned service person visited our home and said that it is a manufacturing problem and the belt is broken . But the customer service team closed the issue saying it is not covered as part of warranty and not to mention the rude behavior of customer executives. Though it’s clearly a manufacturing defect they are not ready to repair it. They expect us to use the sofa only for *-** months which is bought for **k
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Pepperfry furniture
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