Xiomi Redmi
- Sevice Center of MI Open
BHABANI SHANKAR SWAIN filed this complaint against Xiomi Redmi on Jul 03, 2018
Resolution Demanded:
Apology
Refund
Replaced
Damages
*st Service Issue- Invoice No/Cash Receipt No HARAMI********* Date **.**.****
*nd Service Order No-WXIN************* Date **.**.****
*rd Service Order No-WXIN************* Date. **.**.****
*th service Order No-WXIN************* Date **.**.****
IMEI No-***************(OLD)
IMEI No-***************(NEW)
Refer to above subject references please note Initially I am facing mic issue in my Redmi * Handset then I had shown the set to Service center after checking, the service Engineer advised to change the Mic panel in chargeable basis since the mic found liquid damage.
However they didn't register the complain and replace the mic in chargeable basis invoice attached for your ready reference
Again I found the same mic issue shown the same to service center they replaced the MIC and handed over me, however the issue not yet resolved after *-* visits finally they replace the Mother board vide Service Order No-WXIN************* Date **.**.****. (free of cost since handset under warranty) and kept the mobile at service center more then a week.
After two days again the same mic issue along with immediate battery backup and charging issue, When I had shown to service center they do some rectification and told me that Battery needs to replaced.
Believe me I lost the confidence level from that service center even though my trust is still with Xiomi Brand,
Then I shown the same to a different service center near to my home they told Battery need to be replaced vide *rd Service Order No-WXIN************* Date. **.**.**** without properly diagnosed
Unfortunately Battery issue is still there when I shown to the service center they kept the set for two days and told me that problem is due to Motherboard.
Then I shown the handset to previous service center and initially they are not ready to accept and they after discuss with online service center they accept the handset. vide *th service Order No-WXIN************* Date **.**.****
In view of above kindly clarify following points
*-I had visited you service center for **-** Times yet my problem is still there.
*-I had paid for MIC even though the issue with motherboard
*-I had paid for Battery even though the issue with motherboard
*-Now the service center is not ready to return back my money for the battery they replaced, however they don't diagnosed before conclude the battery issue.
*-Service center is unable to resolve this issue from last * Months
*-The handset had started the issue two months before warranty Now warranty is over.
Being a loyal customer I did whatever your service advised to do.
Kindly resolve the issue immediately since I don't have any patience and trust.
Are you brand?
Are you Lawyer?
Xiomi Redmi
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