Onsitego
- SERVICE COMPLAINT AND FRAUD MONEY TAKEN AND NO SERVICE OR REPAIR PROVIDED FOR WATER PURIFIER Offered Resolution
Subhodeep Ganguly filed this complaint against Onsitego on Jul 03, 2020
Resolution Demanded:
Refund
Replaced
Damages
Dear Public Grievance officer,
This complaint is against : ONSITEGO
Email id : help@onsite.co.in
escalations@onsite.co.in
help_onsite@mailsy.custhelp.com
I took the subscription for Annual Maintenance Service for my Aquaguard Purifier from OnsiteGo for next * years and as part of this service, I raised the service request with OnsiteGo to Repair my Faulty Device
However after waiting for more than * weeks , no technicians appeared for the service of my Aquaguard.
Hence, I made a complaint with them and they again assured that some technician will come and fix the issue.
But after for many days, nobody appeared.
Then I called the product team Eureka Forbes to service my device and they came and fixed the issue and changed the filter and sensors which were not working
So, after that I raised a case with OnsiteGo to refund my money because they failed to provide any service and they confirmed over email that they will reimburse the cost of the damage.
Please find attached the confirmation.
But after confirming on the same, still they are not processing the reimbursement of the costs which i incurred additionally
Please do the needful and assist me here to get the refund of my paid amount to external parties to solve the issue.
This needs to be compensated by OnsiteGo based on their commitment only over email
Are you brand?
Are you Lawyer?
Onsitego
Yamaha Motor
"I am delighted with the Voxya team, in 2 days they resolved everything for me. Thank you for all the support and quick action. "
Chandan K S
Related Complaints
Onsitego - Samsung television got repaired Closed
Dear Onsite go , I hope this email finds you well. I am writing to bring to your attention an issue I have been experiencing with the warranty and repair process for my Samsung television, which I purchased from your Sathya showroom. On [...
Sep 22, 2023 by Rekha
Onsitego - Spoilt my AC cooling Closed
Sr. No.: ******-****** YOUR TEAM HAS CLOSED THE SERVICE REQUEST WITHOUT EVEN VISITING OR RESOLVING THE PROBLEM. THIS IS ABSOLUTE FRAUD. Service complaint number for ******-****** Attached is the Service report of your Engineer stating that t...
Apr 04, 2022 by Samir Garg
Onsitego - Mental Torture and No replacement provided Closed
I had purchased OnSiteGo * years extended warranty from Croma along with LG ** inch Television. I lodged a repair request on **th October **** and they were unable to get my TV repaired properly even after trying for * times. Their terms & con...
Dec 13, 2020 by Shubham Babel
Onsitego - Repair delays for a month Closed
I raised a complaint of my AC to ONSITEGO on **th May **** as this was the brand who covered my * years extended warranty for my AC. An engineer visited on **nd May and filled a form on the very same day. Since then I have not gotten a single c...
Jun 15, 2020 by abhay kumar
Onsitego - Water Geyser service not being provided by Onsitego Open
I had purchased a Bajaj Vertical Storage Water Geyser from Amazon in Dec ****. Along with it I also purchased extended * year warranty of Onsitego through Amazon. The geyser showed some problem by end of September **** and I had requested Onsit...
Oct 22, 2024 by Anurag Dubey