World Express Courier
- Request for refund and Immediate dispatch of my parcel Open
RAMUDU ATTI filed this complaint against World Express Courier on Oct 14, 2024
Resolution Demanded:
Apology
Refund
Replaced
Damages
This is Ramudu. I hope this message finds you well.
This is regarding the parcel(**kgs) I booked with World Express Courier(GSTIN: **AAEFW****R*Z*) on October *, **** with Airway bill number: ***** as they promised to deliver it in * days from Bangalore to Singapore.
Parcel contains food items , stationary items and some birthday dress and goodies bags planned for my kids birthday and I have paid ***** INR on towards shipping charges.
Despite their promise to deliver the parcel within * days, it remains in India as of today, October **, ****.
After being held by them until October *, the parcel was forwarded to ICL Logistics in Bangalore with Consignment Number: ********** and subsequently to Hyderabad, where it has been held due to the inclusion of food items exceeding * kgs.
Details of the parcel are as follows:
Booking Date: October *, ****
World Express Airway bill no: *****
ICL Consignment Number: **********
Weight: ** kgs
Shipping Cost: **,*** INR
Source : Bangalore
Destination: Singapore
I have reached out multiple times via WhatsApp, email, and phone calls to Jai and Abhishek from World Express Courier and their mail address "enquiry@worldexpresscourier.com". However, I have not received any satisfactory response or action regarding the dispatch of my parcel. My calls have also gone unanswered, which has been quite frustrating, especially considering the perishable nature of the food items involved.
Given the circumstances, I kindly request:
Immediate dispatch of my parcel to Singapore.
A full refund for the items that we have packed in the parcel especially including food items and shipping charges incurred due to this delay if they deliver them to Singapore.
If they are ready to dispatch the the other items and I am fine if they refund the amount of my food items and shipping charges that I have paid for those food items.
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World Express Courier
Samsung
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