PLANET SPARK
- Refusal of refund Open
Minal Jadhav filed this complaint against PLANET SPARK on Jan 20, 2024
Resolution Demanded:
Refund
We had enrolled our daughter with Planet Spark in November ****. At the time of enrolment, we were promised * face to face online teacher classes per week with the option of cancelling with a full refund if we felt the classes were not suitable for our daughter or if we felt that there was a deficiency of service from their end. Unfortunately, within * weeks of starting the class (and after * face to face online teacher classes), we were unilaterally informed by Planer Spark that they would be reducing our daughter's face to face online teacher classes by **%. Also, after * classes, we came to the conclusion that these classes were not suitable for our daughter. We therefore decided to cancel and request a full refund as was promised to us at the time of enrolment. Unfortunately, Planet Spark did not have a Customer Care phone number. The only way to contact them was via a message on their website and via email. After sending them several messages and emails, we finally received a phone call from a person working in Plant Spark. This person initially tried to convince us not to cancel. When we informed her the reasons for the cancellation request, she very rudely and abruptly told us that we would not get a single paisa in refund and disconnected the call. We subsequently sent Planet Spark several more messages and emails to request cancellation and refund and received a few more phone calls from them with the same outcome. We even requested a relative of ours to visit their office Gurugram (address listed on their website) to request cancellation and refund. However, when our relative went to this address, he discovered that Planet Spark's physical office did not exist at that address. We would therefore like to lodge a complaint against them requesting a full refund of our amount.
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PLANET SPARK
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"It was very hard to get response from share advisory company but legal notice from Voxya made them to refund the full amount along with Rs.100,000 compensation!"
Vasanthkumar K
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