Amazon
- Refund of the returned item with amazon Open
Akanxa Priya filed this complaint against Amazon on Apr 04, 2023
Resolution Demanded:
Apology
Refund
Replaced
Damages
Hi Sir,
We have bought an Apple strap from Amazon(order No - ***-*******-*******) on ** Mar, **** which cost me around Rs **,***. Unfortunately, it was not compatible with my watch. We called customer care and discussed this issue with them. With their help , a return request of the item was raised.
On ** the March ****, amazon delivery agent came to pick up the return item. Agent verified the item infront of us and after successful verification, he took the item with him to deposit it in the amazon warehouse.
We were supposed to get the refund within next *-* working days. Even after waiting for * days , we didn't receive refund. We finally called customer care. Customer care was very unsupportive. He said that because of item mismatch my refund was cancelled and he won't be able to help any more on this.
On your behalf , we want to know from them
*.When are they processing the refund.
*. How this item mismatch happened when this item was successfully verified by the Amazon delivery Agent at the time of return.
*. Amazon is not ready to share the investigation report.
*. Even in case of mismatched item, they are not ready to return the mismatched item back to customer. Basically, they asked me to bear the loss of **k.
*. What was the serial number before and what was the serial number of the returned item.
It is hard earned money of **k. Please help me to get the refund of the returned item from Amazon.
Regards,
Akanxa
Are you brand?
Are you Lawyer?
Amazon
NoBroker
"Thank you voxya team, my complaint has been listened to after posted at Voxya.com and they reverted to solve my issue. Thanks for this support Voxya team!"
Rajiv Kinger
Related Complaints
Amazon - SCAM in name of Amazon brand Closed
https://t.me/+LgpP*ElVk_thNzM*. This is the group they are asking to join and after joining they are sending product pics to like after which they are paying ** rs. Per task. After every * tasks, there will be merchant tasks where we need to in...
May 11, 2024 by Anitha
Amazon - Item missing Closed
I hve placed a gold coin and inside the package gold is missing. They ask me to wait till *th I have waited now they aren't refunding my money. And stating it was delivered on time with intact. Yes they have delivered but inside the box nothing...
May 09, 2024 by Priya
Amazon - Product missing Closed
On March **, I ordered * quantities of Kolar mosquito net from amazon of amount *** each which were delivered on April *, and I was charged **** rupees. However, I received only one quantity. When I tried to initiate a return, their delivery ma...
Apr 24, 2024 by Pramod singh
Amazon - Amazon cheats members stating genuine reason to return a non returnable item Closed
Hi, my call was transferred to * different people regarding returning an item that is a door hanger with hanging hooks. The top part of the hook is made for hanging on the door and it doesn't allow to close the door at all. Amazon told me to se...
Mar 23, 2024 by Alan Abraham
Amazon - Delevery boy missbehave Closed
Delevery boy missbehave with us. And dont accept return and abuse us etc. ...
Feb 08, 2024 by Hannan khan