- Refund of payment made for online classes ^Open

Sravani filed this complaint against Vikalp India Private Limited on Nov 25, 2024

Resolution Demanded:
Apology
Refund
Damages

The complaint details an unresolved issue regarding a refund of ₹**,***/- for an LKG admission, highlighting a series of miscommunications and delays from the institution's side.

Key Events Timeline:

*th August ****:

Inquiry about admissions was made through Instagram, and responses were initially prompt.
Clarifications about the curriculum and fees were sought and addressed quickly.
*th August ****:

Further queries were made, and it was confirmed that the fee included optional and mandatory classes on specific days.
Payment of ₹**,***/- was made for admission. Post-payment, response time decreased significantly.
Promised email with class details was not received, and blame was shifted onto the complainant for not confirming batch timing, despite prior confirmation.
*th August ****:

Multiple follow-ups revealed discrepancies in earlier claims about class schedules (e.g., no classes on Friday despite prior mention).
Attempts to clarify included options and batch details led to argumentative responses and unprofessional behavior from the representative.
The representative denied earlier statements and issued threats regarding future admissions elsewhere.
The complainant seeks a resolution and a refund, citing misrepresentation, lack of professionalism, and failure to deliver promised services.

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