Food Panda
- Refund not received Open
Gaurav Anand filed this complaint against Food Panda on Oct 08, 2018
Resolution Demanded:
Refund
Damages
I had ordered from the FoodPanda app on **th September, ****. My food wasn't deliver to me even after * hours after which I tried to contact them on the app several times. After having to wait for almost half an hour an associate finally got in touch and assured me that it would be delivered within **-** minutes as the delivery boy was on the way to pick it up. The next thing I know is that I receive a message from FoodPanda that they cannot fulfill my order and that my refund(₹**) would be credited into my wallet within ** hours. At another place it was written as * working days for wallet payments. When I contacted them after * working days they said that it was 'technical fault' and it would take somewhere between *-** working days for the refund. According to them, *th of October, **** would be the **th day, the maximum time required for the refund. But as expected, the refund wasn't credited into my account. On the contrary, they asked me for my bank statements as they had initiated the refund and I must have received it. I made it very clear that they have no right to see my bank statements. But I wanted to get over with this mess so I sent them screenshots of my Paytm wallet statements, which was the payment mode and where the refund was to be credited. The reply was shocking - they said that they understand that I wanted an expedited process for my refund and it takes ** working days. Ironically I had written to them on the *th of October, which was the **th day from the day I had ordered. They wanted me to wait a 'few' more days without mentioning any details of the status of the refund and why it wasn't credited even after such a long time.
Are you brand?
Are you Lawyer?
Food Panda
Swiggy
"*** VOXYA *** you are simply amazing. The common man needs you. Good job guys! "
Rakesh Shinde
Related Complaints
Food Panda - Change not refunded Closed
The guy who delivered from the food panda never returned the change...
Nov 28, 2018 by Nithishkumar
Food Panda - Request for money back Closed
I had made an order from roll express and paid through paytm an amount of *** .the order id w*yh-eloy.my order was not confirmed from the eatery.i request to refund my money ...
Nov 18, 2018 by Dr puneet
Food Panda - Food Panda delivery guy cancels order twice. Closed
I was supposed to receive a call back from a supervisor, which I didn't. My order was cancelled twice by the delivery guy just for the reason that he didn't know my location which was hardly * kms away. And my entire family including my * year ...
Nov 11, 2018 by Karthik Pillai
Food Panda - Refund Not Credited Closed
Order placed on *th October with Foodpanda from Handi Punjab Di made the payment spoke to the merchant who never received the order from Foodpanda. Trying to speak to Foodpanda but the don't have any number wherein customer can contact only cha...
Oct 19, 2018 by Ashish Chawla
Food Panda - No refund even after more than 20 days of my order which was not successfully placed Closed
Order Id : s*yh-jkvf My order was not successfully placed hence got cancelled but amt was deducted on ** Sept ****, from that day till today I still haven't received my payment back and foodpanda keeps giving me same replies everytime I am se...
Oct 14, 2018 by Gaurav Ogale