Budgetair.in
- Refund not initiated for my cancellation Open
Kalyani sharma filed this complaint against Budgetair.in on Dec 19, 2022
Resolution Demanded:
Refund
Damages
I wanted to cancel my flight which i booked through BudgetAir.in from Delhi to Moldova via Poland in LOT airlines. BudgetAir have no means of calling them and all i could do was chat with them and i could not get in touch with any of their representatives.
I mailed them with my query as i wanted to know the refund amount which I’ll receive if i cancel my flight or the extra amount which will be charged if i change my flight. Both of these were possible as i had contacted the airlines directly but they could not make the said changes as my booking was not through the airlines directly but through budgetair.
I didn’t get a proper response to my emails from Budgetair.
And then when i cancelled my flight through the airlines, the airlines asked me to get my refund amount back from BudgetAir as my payment was originally made to them. BudgetAir is now not giving me a proper response. I have mailed them time and again and they ask me to talk to the airlines. When i speak to the airlines they tell me to talk to BudgetAir. I have been going to and fro between them for two days now.
The airlines have refunded me **$ which was the exact amount i paid them directly and have asked me to get the rest from BudgetAir. However BudgetAir are not taking any responsibility and being quite unprofessional and deflecting the blame on the airlines. I just want my refund which needs to be initiated by BudgetAir.in
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Budgetair.in
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