Cleartrip
- Refund Not Given Open
Ankita Goswami filed this complaint against Cleartrip on Jul 20, 2020
Resolution Demanded:
Refund
I had booked tickets from Seoul to Jeju in January ****t hrough Cleartrip. But because of the COVID ** pandemic and the subsequent lockdown, I cancelled my tickets in April. They were refundable tickets. Cleartrip said they would refund the amount soon. In early June, they sent me an email and also a text message saying that the amount would be credited to my account by June ** ****. When that did not happen, I followed up with them in early July and they said the airlines haven't refunded the amount. In response, when I told them that they themselves said that the amount has been refunded by the airlines, they sent me another email saying that the amount will be reverted by July ** ****. That also did not happen. I wrote to them afterwards and have been writing to them, but have received no response or refund so far. Their behaviour has been extremely unethical and unprofessional.
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Cleartrip
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