Travolook
- Refund not done for cancelled ticket Closed
Shivam Dandotiya filed this complaint against Travolook on Aug 10, 2021
Resolution Demanded:
Refund
I have booked a flight ticket from Patna to Delhi via the ticket booking website TRAVOLOOK.IN.
As soon as I have made the payment I received a mail saying that "Your booking is Cancelled due to fare expiration. Please contact our customer support at ****-***-**** or send us an email at support@travolook.in and one of our travel expert will be pleased to assist you.In Such unlikely event, if your tickets cannot be processed for any reason you will be notified via email or by telephone and your payment will NOT be processed." and after this no response. Then I mailed them regarding the refund and they sent a mail saying that "Refer to your discussion with our agent dated **-Jul-****. Please be informed that the refund will be initiated at our end and the amount will reflect back to the same bank account within **-** working days (excluding Saturday, Sunday and Gazetted holiday)", but no amount was received till **th of August. I Have mailed them in between also, and they replied with the same copy-paste mail.
My booking reference number provided by Travolook.in was
" REF********* ". Please help me, I just want my refund back.
Are you brand?
Are you Lawyer?
Travolook
Rapido
"I would like to thank Voxya for helping me in the resolution process. Rapido agreed to reimburse the expenditure amount and paid as well."
Rajani Kanth C
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