Clear Trip
- Refund Open
Nitasha Chawdhary filed this complaint against Clear Trip on Mar 10, 2021
Resolution Demanded:
Refund
I made a booking on **th February ****, via Cleartrip . The Trip ID is ************.
Same day after a couple of hours, I received an email from Clear trip stating :
We are writing to let you know that the payment for the trip below was unsuccessful as we didn't get a confirmation from your bank.
If your account was charged, it has been automatically refunded. Please note that it may take *-** business days for the amount to reflect in your account. Some public sector banks may take longer than this to credit the refund.
I made another booking (Trip ID ************) on the same day via cleartrip.
As per the Rules and Regulations, I patiently waited for *-** working days for the refund trusting that I wont be cheated and the refund would be made as mentioned : *-** Business Days.
I raised complaint regarding this multiple times and every time had the same answer that the Finance Team is working on it.
On Sunday *th March , i received an email, that the refund status is still in progress and will get back to me in ** hours.
Thank you for booking with Cleartrip. This email is with reference to your flight reservation under Trip ID:************.
This is to inform you that your concern is raised to relevant team and we are awaiting a revert from there. We request you to allow us **hrs of time and we shall get back to you.
We apologize for the inconvenience you had.
Its **th March today, nearing a month , the refund is not made yet. No clear trip official dares to call and simply just puts a cut copy email every time.
My question is , neither did I travel, neither did make any cancellation. Then why is the concerned team taking so long to initiate the refund. Its a clear cut closed case .
Its our hard earned money . Cleartrip is literally making me beg for my own money.
Such an unprofessional behaviour was least expected by cleartrip.
Are you brand?
Are you Lawyer?
Clear Trip
Airtel Digital Tv
"The issue is resolved and Cheque received from Airtel. Thanks for helping me in this issue highly appreciated!"
Raja Rajangam
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