Rimmel London stay matte liquid lipstick Love bite
- Received fake product from nykaa Open
Chitra filed this complaint against Rimmel London stay matte liquid lipstick Love bite on Jul 15, 2023
Resolution Demanded:
Refund
Hello,
My recent order number is NYK-*********-*******. This is my third purchase. At my first purchase, I received an used product of NYKAA Madras kaapi shade and then i returned the same. Somehow, i received the same product in return process , again i received used product only. Since I need this product urgently, I didn't return it again. So i got convinced myself.. For the second purchase for essence lipstick, i received an original product but it is used product again , somehow got satisfied.
For the third time, i again received used product for Rimmel love bite and I raised replacement request since I badly need this shade( I don't want to return). Unfortunately, i received used product in different shade in the same brand.. it is completely dry inside bottle.. nothing is inside.. I spoke with their customer care team.. they are only saying the same line again and again that they don't have access to return the product.
I asked their team to take back the product and investigate it and they don't want to refund my money before their investigation completes .. but they are not ready to do so... even though, it was a bad experience for me from my first purchase in nykaa, Am still sticking with nykaa because nowhere I could find this product online.. Finally , it's a total loss for me. I had spent *** rupees for this product. Kindly request you to file complaint against nykaa for selling Fake and used products and cheating customers. Thanks
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Rimmel London stay matte liquid lipstick Love bite
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