Amazon.in
- Received a counterfeit product instead of genuine product Open
Abhinav Srivastava filed this complaint against Amazon.in on May 02, 2019
Resolution Demanded:
Apology
Refund
Damages
I had ordered a JBL Flip * Portable Wireless Speaker with Powerful Bass & Mic (Red) vide Order No: ***-*******-******* on Amazon on **rd April and received on **th April. I'm facing some issues regarding this product.
*. The received product was counterfeit and not the JBL genuine product.
*. I had complained about the same on **th April to Amazon customer care and they asked me to share images of the received product and asked me to upload my KYC details on Amazon account. I fulfilled all the requirements.
*. They took * days for processing my complaint and finally replied me today that they had investigated the matter and they had sent me the genuine product and the product received by me was the same, as per Amazon official.
*. As per my Amazon account and Amazon officials, the said product had been delivered to me on **th April while I had received the product on **th April by amazon courier service.
*. I am not satisfied with the reply by Amazon officials and I even don't know what was the parameters they followed to investigate my complaint.
The product had been delivered to me at my office which is under CCTV surveillance and I can provide you with the CCTV footage of delivery with date & time if required. I had shared all this information to Amazon officials but they were not listening to me and was rigid with their answer. You are requested to look into the matter and provide me with a fair resolution.
Are you brand?
Are you Lawyer?
Amazon.in
CoinDCX
"Very nice service thanks a lot to you Voxya for supporting me. I will recommend Voxya to everyone!"
Rahul Sharma
Related Complaints
Amazon.in - Diffectiv product not pickup Closed
.H(G .G I( *G @*@ *M!* ?/> K ? .A G !?+GM ?* .?*> * .G I( @ @. .G*G * *M*K!M K *? *M( (*@ * **@ *H...
Oct 25, 2024 by RAJESH KUMAR
Amazon.in - Ptoduct picked up but refund not issued Closed
I placed two orders from Amazon on May **, ****, and another on September **, ****; both orders were delivered to me, but the product was incorrect and defective. I initiated a return, and they picked up the order, but no refund was issued. I c...
Oct 12, 2024 by Shweta
Amazon.in - Incorrect Refund and Modification of Order Details Closed
I placed an order of * items on * months EMI. then i cancelled it after few hours due to personal reasons. Order amount - ***** Refund - ***** + **** (????) Amazon says " ** rs cashback which you got for buying * items from same seller (bu...
Feb 19, 2024 by SHIVANG SINGH PAWAR
Amazon.in - Return not initiate Closed
I had ordered zebronics *TB SSD from amazon which we got defective and not support in our laptop due to which i wanted to return it and amazon is not doing return Order date **-Dec-**** Order # ***-*******-******* amount Rs. *,***.**...
Jan 08, 2024 by RAJESH KUMAR
Amazon.in - Wrong Product Received Closed
Order Samsung Galaxy Buds* Pro Buds on Amazon. but received the Apple AirPods requested amazon to replace or refund for this issue, no response from their side...
Dec 01, 2023 by Reddy Satish