Reliance Digital
- Post sale services not performed Open
Harsh Tiwary filed this complaint against Reliance Digital on May 23, 2019
Resolution Demanded:
Apology
Refund
Replaced
Damages
I bought a water purifier (Aquaguard Crystal Plus) from Reliance Digital Inorbit Mall, Hyderabad on **th March ****. Along with it I also purchased * years extended warranty and service pack called Resq from reliance.
I was facing issues with my purifier so I called Resq helpline on **th May **** and I was told I will get service within **-** hours. That never happened. I called them on **th again and was asked to wait for * more day. Waited. Called again on **th and was told they'll expedite and get servicemen on that day itself. All in vain. I contacted their first level incident manager and their CEO bmbade@ril.com too. No responses from them too. I called them again on **nd and was told again by Komal customer service executive that for sure one will be sent today. Nothing till now. It's a direct case of cheating and fraud as they already took money for the service but never responded to serve the request.
Are you brand?
Are you Lawyer?
Reliance Digital
Delhivery
"Thank you Voxya and team. My issue was resolved. I have been satisfied with your quick action."
Prasanth Didla
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