Excitel Broadband Pvt. Ltd
- Poor response for disconnectivity issues Closed
Sudarshan Havale filed this complaint against Excitel Broadband Pvt. Ltd on Sep 08, 2019
Resolution Demanded:
Refund
Replaced
Damages
Dear Sir/Madem,
I am located in Nallagandla, Hyderabad. I have connected with exitel broadband internet on **th August **** and they have taken * months advance payment during connection but they are not providing support for there consistent and longer disconnectivity and speed issues. I have filed many complaints/tickets on their native channels but they don't have any tracking process to resolve the issues.
It took * days to resolve my first complaint. Also some of other members from building have already switched to other provider because of poor excitel service and behaviour. My connection is not working from yesterday but their customer support team has only one answer "we have filed your complaint and it will be resolved soon permanently" from the first day but issue never get resolve permanently.
I have requested for Refund my advance payment many times but they says they don't have such process and also they can not provide authorised person details to speak with. My work is also getting delayed and other member from society have also facing same issue so they just switched their provider but It's hard to wait for * months.
My only hope is customer support to getting my payment back.
Thanks
Sudarshan
Are you brand?
Are you Lawyer?
Excitel Broadband Pvt. Ltd
Y Axis Overseas
"My complaint is resolved. I am truly satisfied by Voxya team ....and I received my refund ...thank you Voxya team! "
Shrishthi
Related Complaints
Excitel Broadband Pvt. Ltd - Misguidance by excitel broadband emloyee Closed
Excitel emloyees bharat and shobhit (representatives of the excitel broadband) , has been giving false commitments and has been misguiding us for installation of the broadband connection, besides repeated requests they have failed to provide a...
Sep 12, 2022 by NITIN SETHI
Excitel Broadband Pvt. Ltd - Frequent Disconnection Closed
Please refund me my subscription amount and discontinue my services ...
Jul 31, 2022 by Sachin
Excitel Broadband Pvt. Ltd - Security Money Closed
Hi Sir, I follow up from last *months for Refund of Security Money. But did not get till yet even I submitted Device on **-**-****, and Security Money Refunded to Regional Partner on **-**-****. But He making excuses everyday. Regional Partner...
Mar 23, 2022 by Ravi Verma
Excitel Broadband Pvt. Ltd - No Connectivity Closed
I'm using EXCITEL Broadband and I'm facing connectivity issue since **th july and today is the *th day.. I'm chatting/calling customer support but they are saying it's escalated.Whenever I ask for update they just say give us sometime not givin...
Jul 23, 2021 by Ankit Tanwar
Excitel Broadband Pvt. Ltd - Issues with internet Speed Closed
The issue that I have experienced was: The promised Internet speed is not coming. I get **mbps on my laptop and PC. While the promised speed was ***mbps. I have register complaints dozens of times. Excitel Customer care agents ask for the ANYDE...
Jan 06, 2021 by Nikit