MG Motor
- Poor response and management of Road Side Assistance Open
Sanjay Sukalal Khairkhar filed this complaint against MG Motor on Aug 31, 2024
Resolution Demanded:
Apology
Myself Sanjay sukalal Khairkhar. I purchased MG Hector * seater automatic model in March ****. Recently during flood situation in Baroda India, my vehical was in water for * days and I completed Insurance formalities and asked MG Road side assistance help to tow my vehical to nearest garage on **th Aug **** at ** am where the complaint ref is *******. I have been told that due to flood situation we can't organize RSA and will be available on **st Aug **** at **.**am which includes Towing the vehicle along with technician as my vehicle was not in neutral. This much time was also not ok as my vehical was at road side and traffic jam situation was also there because of incident. Still I somehow managed the time provided by RSA as **.**am **st Aug but today when I am writing this complaint I am very much frustrated that even calling *-* times since morning only Towing is arranged which is of no use due to non-availability of technician to make vehicle in neutral. Customer side response is very very poor, and they don't understand how painful it is if they don't coordinate things internally between Towing agency and technician. My vehical is stucked in traffic and I don't have anything rather escalating to you. It's very very poor response from MG RSA side and this will demotivate customer to go for MG. I am writing it to you to take this matter seriously and organise me support ASAP
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MG Motor
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