Pepperfry furniture
- Pepperfry Not Replacing Or Refunding Damaged Product Closed
Rita Leo filed this complaint against Pepperfry furniture on Oct 05, 2020
Resolution Demanded:
Apology
Refund
Replaced
This is regarding OrderNo ********* with pepperfry ordered on **th August ****, The item was delivered with * wrong chairs and a damaged Dining Table with a crack on it.
Pepperfry was able to replace the chairs but they are refusing to replace the Table nor refunding the amount spent. Inspite of initiating the return request well within the return period via their website and constantly going back and forth via email, inperson, phone calls no one is taking accountability to provide a resolution and every time they are only trying to send a repair person which we have been refusing and requesting to replace or refund.
Its been around * months, we are not even able to escalate with their mgmt since their website does not allow that. and hence not able to track the return status from the website. We are totally fed up with their post sales customer service and feel that we are being cheated and are requesting to assist us with this.
The address of this pepperfry place is in Bangalore near Horamavu, Kalyanagar area,
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Pepperfry furniture
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