PayTM
- PAYTM online fraud Open
JAYANT GIRI filed this complaint against PayTM on May 21, 2020
Resolution Demanded:
Refund
Dear Ma'am / Sirs,
This was on tuesday afternoon, that i lost Rs. ***** in an online fraud, under the process of completing KYC, at PAYTM,
A person (named himself Kuldip Singh) called me from the mobile number - **********, posing as an employee of PAYTM with employee ID No. ****, Saying that he will help me update my KYC in PAYTM otherwise my account will be locked, and i will not be able to use PAYTM, I believed him, as i was also seeing this message for last six months on the PAY TM app.
Then he sent me a link - www.updatedpaytmkyc.com and asked me to login with mobile number and password. After logging-in - I had to enter my debit card details, to add card to PAYTM account, when i did so, i received an OTP from citibank (thought that this was to validate the addition of my debit card). And the SMS from my bank, mentioned that i am paying ***** to PAYTM, and i thought it is ok, as the amount will go to my PAYTM account, and entered the OTP, the OTP showed incorrect, and the "so called (fake) PAYTM employee" was on the phone guiding me through the process. His number and website all had PAYTM branding on it and looked exactly like PAYTM Website.
As i entered the OTP, i got a message on the same website, that the OTP is incorrect, simultaneously I was checking the PAYTM app and it said that ***** are added to PAYTM account and I was rest assured that the amount from my bank account are credited to PAYTM account. I ignored the wrong OTP prompt at this fake website and requested for a new OTP, as sometimes, we type the incorrectly. when i entered twice, i got suspicious and went to the PAYTM app to check, if the amount is coming to my account, and yes, the amount of ***** more was added to my PAYTM account, this gave me the confidence and i continued to enter OTP again, little did i realize, that i had entered it four times and each time ***** Rs. were transferred to my PAY TM account (amounting a total to *****).
My PAYTM account had Rs. *** in it and the ***** that were debited from my debit card were added to PAYTM and then the person who was talking to me, kept on withdrawing and in NO time ***** Rs. were deducted from my PAYTM account.
PAYTM should be able to help in the process, as the transactions went through PAYTM.
Here are the phone numbers - the person called from this number - ********** and the number to which the money was transferred to through PAY TM is - **********.
These transactions were paid to PAYTM from my debit card / bank account and from my PAYTM account (from the messages i received) - there were two transactions from my PAYTM account to this account (**********, this is reflecting in the transactions confirmed by PAYTM).
*. First transaction of Rs. ***** (ten thousand from the bank transaction and seven hundred was in my PAYTM account)
*. Second transaction of Rs. *****
I did not authorize the transaction of **K and ***** from PAYTM to somebody, so my question is WHO is responsible for this??
Request to please help me escalate this
AM SURE PAYTM CAN HELP AS THE TRANSACTIONS HAVE GONE THROUGH PAYTM.
Dr. Jayant R Giri
**** *** ***
Are you brand?
Are you Lawyer?
PayTM
Rapido
"I would like to thank Voxya for helping me in the resolution process. Rapido agreed to reimburse the expenditure amount and paid as well."
Rajani Kanth C
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