Zomato food delivery
- Package not delivered from Zomato Open
Sangeetha Sreeram filed this complaint against Zomato food delivery on Sep 29, 2019
Resolution Demanded:
Refund
* hrs back I had ordered food through Zomato. Since I am not regular customer and this is my first time, I didn't installed their app. Completed the order through their website. Order has been successful and got the notification showing they will deliver the food within ** minutes. I entered only my address at that site(including P.O and additionally entered a landmark too). After ** minutes, I got a message on my phone that the ordered item is on its way. Suddenly the delivery boy called me and asked where is the exact location. I said the location. He said he is at somewhere else and also said me someone from customer care will call me soon. After few minutes i received the call from customer care and he was saying the delivery by is at some other place and he blames me for giving wrong location!!!!! (Flipkart Amazon Myntra etc has delivery here. They all are doing it correctly. Home is on the road side and it is very easy to locate.) I did't understand anything at that time. I didn't gave any location map. It is their mistake. I asked him so what is the next step. He replied me their delivery boy is * -* km away from my home and so they can't complete the order. If I go * km, then I can receive my food!!! And suddenly I got a mail that order has been cancelled and since the food has been cooked, there will be no refund. I don't know what happened. Please help me sir. I want my money back. I am sure I didn't done anything wrong. It is their mistake. I sent *-* mails to them. But no respond. Help me sir...
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Zomato food delivery
Byjus
"Thank you so much to Voxya.com. Legal Notice really worked and Byjus had to refund my amount and cancel the loan. Thanks once again Voxya. "
Ramachal V
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