Club Factory
- Package not delivered but shows as delivered. Open
Abhinav Srivastava filed this complaint against Club Factory on Aug 21, 2019
Resolution Demanded:
Refund
Replaced
My order shows to have been delivered on *th August, **** but I didn't receive any order, I waited till *th August, **** before contacting the customer support of Club Factory. On *th Aug, **** when I reached to them I was told to allow *-* days for them to look into the issue, there again there was no response from them so I made a query again on **th Aug, surprisingly again I was asked to allow *-* days more as they are still investigatiing the issue. Later on **th when I contacted back as there was no response I was told the product has been deleivered to you on *th Aug itself, when I confronted I was once again asked for *-* days more to report the issue to senior authority. Today I received a message that you need to connect with the courier company by which they had sent my order to know the issue. No when I have ordered it from Club Factory they should be the one to investigate and let me know why it has not been delvered, kinldy look into the issue either I would like the product or the refund of the amount I have paid.
Regards,
Abhinav Srivastava
**********
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Club Factory
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