Ecom Express
- Package not delivered and reflecting delivered Closed
Ashish filed this complaint against Ecom Express on Oct 13, 2020
Resolution Demanded:
Refund
Hi,
I have ordered chinos from Amazon on ** Sept ****, which was supposed to deliver at my address on **th Sept. It was a prepaid order and order ID-***-*******-*******.
The delivery partner was Ecom express for this order and tracking ID-**********. The product was reflecting delivered on **’Th Sept. This was an OTP delivery and I have not shared it with anyone.
This product was actually not delivered to me. It was not received by me or by any of my family member. I have raised the same concern to Amazon and got a revert that have to check with the delivery partner.
I have visited at the ECOm sikar Police line office and met to delivery supervisor-Ravi—********** and the delivery person Arun-********** (The delivery boy who delivered in the Shishu area).
I discuss with them and Arun agreed that he has not deliver to my address and forgot where he lost my product. Then Mr. Ravi said, “Don’t worry Sir, he will check and deliver your product in a day or two and if he lost it then we will pay your product amount”.
After that, neither Mr. Ravi nor Arun are replying my calls and there is no product deliver till date. I was waiting since ** Sept that it will be deliver but not answer from your side.
Now the question is:-
How a product can deliver without taking OTP??
If a delivery boy and his supervisor accept that the product has lost, who will pay for that??
When I will receive my product or my payment back??
Why these kinds of things happening with a brand like Ecom??
How can a delivery boy cheat a customer to ruin a brand loyalty??
I am already suffered a lot. Kindly resolve this issue on priority and deliver my product or refund my amount.
Regards,
Ashish Sharma
**********
Are you brand?
Are you Lawyer?
Ecom Express
MamaEarth
"My refund has been credited to my account. Thanks to Voxya and Mamaearth."
Takhellambam M
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