Mi Tv
- Package not deliver Closed
Rama filed this complaint against Mi Tv on Oct 24, 2018
Resolution Demanded:
Apology
Refund
Replaced
tracking number: *************
committed date of delivery: **-**-**
i bought mi tv on **-**-**** from mi site and its mentioned as item will be deliver by *-* days. unfortunately, tv is not deliver till today. i am not sure how is responsible. as mi company got the amount from me, I feel mi company should take the responsibility. i was waiting since **-**-**** and irritated with both mi and dehlivery service.
on **-**-**, the package reached kothanur site which is approximately **km away from my home.
iI haven't received my package yet. but i got message saying package will deliver on **-**-** and again **-**-**, its failed to deliver as mentioned. no one from delhivery team tried to reach me either. when I call to delivery service guys, they mentioned as they forgot to deliver the package and will delivery next day morning by ** AM (i.e., on **-**-** and **-**-**). when I call on **-**-** and **-**-**, they said like they are not responsible and someone else will deliver and at the same time they are not giving proper answer and disconnecting the call. i was tried **- ** times to know above details
at the same time, i called to mi customer care support team and log compliant on above issue on **-**-**. they said that, mi support team will call back within ** hr. till now, no one from mi support team call me. this is ridiculous
when I ask why the delay, they say some operational challenge, when I asked what is that, they say that is confidential. they committed to deliver the product before **-**-** evening but again they failed. I had to undergo the same pain in reaching them (** continuous call, **+ minutes waiting) daily
i am not sure what is happening... need help badly...
resolution demanded: an apology letter from both mi and delhivery company official, get refund or credit for your purchase
Are you brand?
Are you Lawyer?
Mi Tv
HappyEasyGo
"I tweeted about the issue before but I did not get any reply, until Voxya tweeted & tagged HappyEasyGo. I received the refund today after a long time. Thank you!"
Mrunmayee Palsule
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