- Oyo Rooms humiliate us and spoil our holiday, mood and left us unwell ^Closed

Lav Jain filed this complaint against OYO Rooms on Jun 22, 2018

Resolution Demanded:
Apology
Refund
Damages

I made booking through oyo on **th May **** in oyo ***** palm residency in mount abu, amounting **** paying in advance through booking id XRGB****, I also confirmed my booking over phone from both oyo and hotel, when i reached to the hotel, hotel reception humiliate me and dishonor me and denied for checked in saying that hotel not available rooms in hotel, then i called to oyo customer care they again confirmed with the hotel that there is no availability in the hotel, then some representative promised me to get shifted in other hotel and requested me to wait * mins but she put my call on hold for ** mins, also i was facing issues for line merging again and again and then call disconnected, again i called you oyo team then same thing happened they put my call on hold for ** mins after promising me to connect in * mins, then again it disconnected, same thing repeats for * times and i'm keep standing in sunlight on road for * hours,

I begged lot of time atleast clear me you're going to provide me alternate hotel or i need to arrange other hotel but no response at all, then one of oyo team person requested me that i'll get call from one of senior person, and i got call after **-** mins, and he said one of your team is arranging a room for me and you'll get call in ** min max, but again for * hours i got no call, then again I called to your oyo person around ** pm and again put my call on hold for ** mins and it is automatically disconnected. My wife keep suffering with dehydration and i took her to nearby clinic, then doctor advised me to give her rest and finally i made booking locally which results me overcharged fare due to high demands and availability. After that i got so many calls from oyo, every time they asked me whole case then they put my call on hold to connect with seniors and it automatically disconnected which completely ruined my holiday and wasted whole day.

I asked several times through call to oyorooms but they were not coming with reasonable response.
I want justice for my honor and respect that hotel reception done to me and want responsible one payment refund and make my totally free biking in hotel divine intervention where in I have checks in room, and i have wasted my valuable times no issue for me money cannot heel everything. But strict action to relevant one make me feel better.

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