Swiggy
- Order not delivered company is refusing to reimburse and lying to my face Open
Anoop Beven Dcunha filed this complaint against Swiggy on Jan 01, 2024
Resolution Demanded:
Apology
On **-Dec-****, I ordered food through Swiggy from a local restaurant.
Once the order was picked up from the restaurant it was immediately marked as delivered in the application, even though I did not receive it.
I was confused and called the delivery executive multiple times but he did not answer the call at that time.
So then I called the Swiggy support team and the support personnel tried to call the delivery person, but he didn't pick up that call either. Then the support staff started telling me that I needed to drop mail to Swiggy's internal support team(email-support@swiggy.in) at **:** PM, when I was still anticipating my order on a hungry stomach. I repeatedly asked him to call the delivery guy and get the order delivered as I didn't want any refund, I just wanted my order delivered, but he refused to do so. Hence, I asked him to connect me to his supervisor, and after some initial refusal to do so he finally agreed to transfer my call to his supervisor then he put my call on hold for more than ** minutes and did not connect me with anyone, and I had no way of sharing my peril. I tried their built-in chat support and they started telling me to drop a mail and immediately closed my support ticket, even after I told them not to close my ticket and this repeated multiple times.
In the meanwhile I tried calling the delivery person multiple times, Initially, he did not pick up the call and finally, when he picked up the call he told me that he had the order with him, but he refused to deliver it. I had conveyed the same thing to Swiggy support but they're refusing to take any action.
After continuously calling the delivery person he told me that he'll reimburse me for the order, which he did not do and then he dropped the call
I did drop a mail to their support ID(email-support@swiggy.in) regarding this incident
but they're refusing to take any action, and I have no access to their internal system to prove that they've done some mishap here.
Are you brand?
Are you Lawyer?
Swiggy
Make My Trip
"I am happy with the support & fast output from the Voxya team. I suggest other consumers to use it and win the battle for their rights."
Nirav Shukla
Related Complaints
Swiggy - Regarding cancellation charges Closed
I have ordered biryani in swiggy account with order id ***************. Due to my phone is not working at that time I have given another number to delivery partner to reach out to me. But he didn't called to that number and cancelled the order ...
Oct 31, 2024 by Pavani tumu
Swiggy - Swiggy using my email id for someone else order Closed
Hello, I've been receiving invoice emails multiple times from Swiggy for someone else's orders with my account. I had complained to customer service multiple times , still no actions are taken. Iam still not aware how can both accounts h...
Oct 28, 2024 by Akshay Ravindran
Swiggy - Cancellation charges Closed
I am writing to dispute the unfair cancellation fee charged to my account and request a full refund for my order, which was cancelled by the rider without my consent. I placed an order on Swiggy (Order ID: ***************) and paid the tota...
Oct 27, 2024 by Saket Srivastav
Swiggy - ORDER NOT DELIVERED Closed
I placed a prepaid order with Swiggy, which was unjustly canceled by the delivery partner despite my clear instructions. After confirming my address, the delivery partner stalled near my location for ** minutes without further contact, then can...
Oct 27, 2024 by DEV SHARMA
Swiggy - Incomplete order delivered Closed
My order which also had * burgers was not delivered. When raised a complaint with Swiggy, they closed it by saying, you can rate the restaurant. How can they this to customers. Order id : ***************. I do have a video recording ...
Oct 26, 2024 by Namadev Nalawade