Grofers
- Not accepting return request Closed
Anshul Agrawal filed this complaint against Grofers on Nov 20, 2021
Resolution Demanded:
Refund
I have recently placed below * orders from grofers.
Order *: ord*********- Rs ****
Order *: ord*********- Rs ****
complaint id - ******** ( as given by your customer executive)
In order *, I want to return * item
I) Tide washing powder - Rs ***
II) Sambar onion - Rs ***
In order *, I want to return * item
I) Listerine mouth wash - Rs ***
Issue :
I got the delivery today at *:** am.
I asked delivery guys that I want to return some of the item, for which he directly refused it and asked me that we have to take the order and raise the return request later over the app.
Then I called exactly at *:** AM when their calling lines becomes live and they refused my request saying only doorstep return is possible ( which your delivery guys refused) and they can't return.
Also in grofers app it is clearly mentioned that return is possible, if the request is made within ** hrs, and I placed this request just after receiving the order. Also, In grofers app it is not mentioned anywhere that only doorstep return is possible.
Are you brand?
Are you Lawyer?
Grofers
Goibibo
"Thanks to Voxya, Goibibo responded and initiated a refund. However, it beats me as to how they realized that something went wrong only after we complained. More power to Voxya."
Kannan Vanangamudi
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