- NonRefund offor Cancelled Travel Package by Sparkling Vacations Private Limited ^Open

Arpit Jain filed this complaint against SPARKLING VACATIONS PVT LTD on Nov 22, 2024

Resolution Demanded:
Apology
Refund

I, Arpit Jain, resident of Shivpuri, Madhya Pradesh, purchased a travel package from Sparkling Vacations Private Limited, located at I/***-A*, Ward No-*, Bicholim Sattari, Goa - ******, on **/**/****, for an amount of ₹**,***.

Before the transaction, the company had agreed to specific terms and conditions for this booking, including a full refund if the plan was canceled within ** days. These terms were communicated and confirmed via email. I canceled the plan on **/**/****, well within the promised **-day window, and submitted the cancellation request through the company's official email.

Despite repeated follow-ups via calls and emails, the company has failed to process my refund or provide any response, causing significant financial and emotional distress.

I am submitting the following evidence to substantiate my claim:

Document *: Booking confirmation and proof of cancellation request (email copy dated **/**/****).
Document *: Email confirmation of the agreed terms for cancellation and refund before the purchase.
Document *: Record of follow-up communication attempts (email threads and call logs).
I kindly request to:

Direct Sparkling Vacations Private Limited to refund the full amount of ₹**,***.
Award compensation for the inconvenience, mental harassment, and financial burden caused by their actions.

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