FURLENCO
- NO RETURN PICKUP AND AMOUNT BEING DEBITED Open
REVATHY R filed this complaint against FURLENCO on Dec 05, 2022
Resolution Demanded:
Apology
Refund
Damages
I had rented out a ** inch LED haier tv in Aug ****.In sept ****, I raised a request for return of the product.The pickup was scheduled on **th sept ****.A mail and call was received confirming the same.However no one turned up. I sent an email saying the pickup was not done from their end.They scheduled pick up again on Oct *, Oct **, Oct **, Oct **, Nov **. These pple only kept rescheduling but no pick up happening.Every time I sent a mail, they said the issue was coz the services in Ahmedabad has been terminated.Finally on ** rd Dec they debited my account twice towards "unpaid rental" .First an amt of Rs ****/- and then Rs ****/- .On enquiring with their executives I did not receive any satisfactory answer.They only said I will receive a call .On **th Nov I got a mail from them stating that they had tried to contact me several times but I did not pick up hence they closed my pickup request.I can on the basis of all my call records verify that i havent received any calls from them .only when I mail them that the pickup did not happen did they reply me and reschedule again.Finally again the pick up was scheduled on *rd Dec but the same story recurred.They are not taking back the product and at the same time charging the rental .
Are you brand?
Are you Lawyer?
FURLENCO
Goibibo
"Thanks to Voxya, Goibibo responded and initiated a refund. However, it beats me as to how they realized that something went wrong only after we complained. More power to Voxya."
Kannan Vanangamudi
Related Complaints
FURLENCO - Incorrectly charging Closed
I have rented a furniture from Furlenco in dec and where the validity was there till **th march. Before the end of rental agreement I had contacted multiple time their customer service who advised me that they will collect the furniture. Due to...
Sep 27, 2023 by M chethan Pai
FURLENCO - No refund for damaged broken product Closed
First : I rented a pre-paid sofa from Furlenco for * months. They delivered a faulty and broken product. I immediately contacted their support and informed them about the issue. Nobody in their logistics team checked the product before dispa...
Feb 08, 2023 by Nitya Amarnath
FURLENCO - Nonworking AC installed and leakage in another AC Open
I ordered * ACs for rent on */**/****. The AC were installed on **/**/**** at my address. One of the AC did not start after installation while other AC leaked water from both indoor and outdoor units. The installation person mentioned that some...
Oct 01, 2024 by Abhinav Yadav
FURLENCO - Need return or replacement for defective sofa Open
The new *+* sofa got delivered on **th July ****. After a few hours only we observed multiple cuts of various sides of the sofa. On the same day we created ticket from Furlenco site as customer helpline window get closed in the evening. Since ...
Jul 31, 2024 by Dhanashri Andhare
FURLENCO - Sofa broke after Open
Sofa broke after * months of purchase. We have complained to customer care on April **, its been * weeks and no response. We even shared all images as they asked....
May 04, 2024 by Vinay Purushothama