Myntra App
- Myntra order contains half the item i ordered Open
Nigil Km filed this complaint against Myntra App on Jul 21, 2020
Resolution Demanded:
Apology
Refund
I have made an order of * roadster and trunks order number *******-*******-******* was suppose to deliver by *rd to calicut kerala (home) as per the app. While few days before the delivery I have received a text message saying my product will be expected to deliver on *th July. On *rd July I have received half the product (the trunk) and was expecting the t-shirts to be delivered. When I haven't received my other half of the product on *th I could see in app it shows the complete product was showing delivered.
I have raised a ticket on **th againes this issue and even the delivery boy came to my house.He confirmed me this was the only small package sent to me and he also said * t-shirts can't fit inside it as try the package was so small. So i raised another ticket for incomplete package and the support people call was not even helpful. One support guy was saying I was suppose to raise the ticket within * days were in other person took it up till escalation department and I even the person from escalation was saying I was suppose to raise the ticket within ** hours. I even requested him not to close my ticket and get me a manager call back. He was smart enough and was saying that my call is not audible from that point and he disconnected the call. Within minutes I recieved the text message saying my ticket has been closed. This was so frustrating and disappointing.
Now my question is when I received a text message from you saying my product will be delivered by *th July as a common consumer it is minimum sense that I will tend to wait to *th July to see if it is delivered or not before raising a ticket. This is so frustrating that I have to run behind the product to which I have paid. The support team is not even helpful. The team was not even ready to check where the problem went wrong insted the support people were trying to close the ticket somehow as soon as possible.
I would request you to help me here to get some update on the same.
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Myntra App
PhonePe
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