Apple Fibernet Pvt. Ltd Rajhamundry
- Money Charged more than what they told Router not provided Open
SIVA filed this complaint against Apple Fibernet Pvt. Ltd Rajhamundry on Dec 02, 2020
Resolution Demanded:
Refund
Damages
I took a new Apple Fibernet connection on **th November ****.
Apple Fibernet Sales Person (Siva Teja) insisted me to take a ** months plan as I don't have a nearby Apple Setup Box, So I was paid ****/- rupees on *th November. Later Apple Technician person reached and explained, there is no need for a setup box. We can take wire connections from the nearest setupbox point. i.e I can also take a *months plan as there is no need for a new setup box arrangement.
As per my requirement I spoke with the Sales Person(Siva Teja) and Also with Customer Care Person on change plan before proceeding with net connection , And then they agreed with my new request to change plan from ** months to * months plan.
After a few days they sent a technician and an internet connection was provided but without changing to a *months plan. (without router)
I am thinking they will return my money as I changed plan, from there they started gambling and did not attend my calls. Somehow I reached the management team and explained everything but no proper response. I went to the office and explained my problem, there I met the Accountant person Prasad and he asked me to wait for a few days to change the plan and promised me to return ****/-(**** - GST). but that even not happen till date.
Daily I'm talking to Apple Care and explaining my problem but no proper response received.
Are you brand?
Are you Lawyer?
Apple Fibernet Pvt. Ltd Rajhamundry
Robu.in
"The company received the Legal notice and called me up to settle. They agreed to refund the amount. I thank Voxya for helping me resolve this issue."
Vijayasimha Ajarananda
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