Jeeves.co.in
- Mobile service delay and no proper response Open
Divyabharathi S filed this complaint against Jeeves.co.in on Sep 20, 2024
Resolution Demanded:
Apology
Refund
Replaced
Damages
My google pixel * got into display problem.
Display got blackedout and cannot use the phone anymore. So I reachedout to flipkart as I have opted for additional protection plan while ordering the mobile. And it's wasn't a year yet. Flipkart asked me to reachoit to Jeeves. Jeeves shared a bluedart tracking to send my mobile for repair and shared email to share documents and proof. All done and waiting for more than a month with continuous followup. No proper response.
Timelines given below:
Claim registered - **th Aug ****
Device pickedup - **th Aug ****
Device received by service center - **th Aug ****
Payment link received and done : **th Aug ****
After that I have shared all the required proofs which are attached here again
*. Mobile front, back, top, bottom, side
*. ID proof
*. Invoice
*. Payment of **** screenshot
And been following up for more than a month to get the mobile back but no proper response from Jeevees end. Whenever I call, they keep saying wait for * business days or asking for proofs again and again. But no clear cut information on delivering the device back.
After all, on **th Sept **** they are telling payment is not verified and mobile is not repaired yet. Again asking to wait for * business days. Its too much frustrating and destroying the mental peace
Are you brand?
Are you Lawyer?
Jeeves.co.in
HappyEasyGo
"I tweeted about the issue before but I did not get any reply, until Voxya tweeted & tagged HappyEasyGo. I received the refund today after a long time. Thank you!"
Mrunmayee Palsule
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