- Misleading deliberate in hiding facts bad customer service unfair treatment ^Closed

Royston Pinto filed this complaint against Y-Axis on Feb 05, 2021

Resolution Demanded:
Refund

On ** Jan **** I paid Y-axis Rs. **** for a detailed evaluation of my candidacy for Australia and Canada. They send me a report saying that I should apply to Canada (my *st preference was Australia) as my chances of securing a PR in Canada was very good. They also told me that my score will come up to ***.
At this stage they told me my bachelors and masters are valid for Canada as per their evaluation report. At this stage they did not inform me that the average score that Canada is accepting candidates is around ***-*** and that my score of *** is too low (deliberate hiding of facts). They repeatedly insisted that my candidacy is very strong (misleading information).

On * Feb ****, I paid Y-axis Rs. **, *** for the Canadian PR programme and immediately applied for Education equivalency service via WES (world education services). Due to the pandemic my report was delayed and I received my report on ** July **** saying that only my bachelors is recognized. As my masters is not recognized my score drops to *** and have absolutely no chance of getting a PR invite. After repeated emails to Y-axis CEO (Xavier Augustin) and Head of customer relations (Madhulatha B) I am not getting any favourable response. (bad customer service).
Moreover, the signed agreement (in case my credential assessment turns inequivalent) clearly entitles me to a **% refund.

My entire candidacy was based on the fact that as per the Y-axis initial report for which I paid Rs. ****, I was told that I will get a bachelors and masters equivalency. Now Y-axis is not acknowledging this and saying that they are not responsible that I have not received a masters equivalency. My points difference because of this approximately ** points (my points goes from *** to ***). Moreover, at the initial stage they never informed that the minimum score needed is upwards of ***.

Madhulatha has sent me couple of emails initially offering me **% refund, then **% refund and the last offer was **% refund. I have told them as their own agreement it states **% refund and nothing less than this is acceptable.

Madhulatha is also pushing me to take the IELTS English language test and spend another Rs. **, *** and I have informed her that there is no point in me spending any more money as even with the best IELTS score I still stand to get only *** points which is way lesser compared to the score in the Y-axis report and significantly lesser compared to the Canadian govt. requirement.

Total expenses till date –
Y-axis evaluation report – Rs. *, *** (for Canada & Australia).
Y-axis Canada PR fee – Rs. **, ***.
WES fees – Rs. **, *** (for self & spouse).
Y-axis Education transcript fees – Rs. *, *** (for self & spouse).
Total: Rs. *, **, ***.

I have only requested Y-axis to refund the Canada PR fee of Rs. **, *** and not the entire amount I have invested because they have falsely claimed that I have a strong candidacy.

Please help me to resolve this extremely bad episode of my life and help me to get my deserved refund as Y-axis has stopped responding to me via email.

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