Apple
- Mental torture and harassment by apple support and service center Open
Aaditya Kumar filed this complaint against Apple on Jun 15, 2020
Resolution Demanded:
Apology
Refund
Damages
I purchased Apple Macbook Pro model no. A**** on **th of August **** from apple authorised store at connaught place New Delhi. It's been less the * months that I started noticing weird glitches on the screen. I was very much afraid so I took it to the service center on **th of January ****. They did diagnosed the mac but nothing really showed up so my system was returned to me. I was happy to get it back until I started noticing the same issue in Feb this time I thought there might be some software issue so did formatted the mac on my own. But again it happened for the third time so I did format the system again. I used it for a while but the problem was still there so again I took it to the service center. But Lockdown happened in India and my mac was stuck in the service center for *.* months which made me unemplayed. On **th of March I finally received the mac but the issue was still there. I contacted apple support but they asked me to visit the service center so I had to take my machine for the same issue on **th of June. Then I got a call that they won't be fixing the issue because that is common with apple mac and told me to do whatever I want to but they won't do any fix. This completely broke me down I wrote mails to apple used twitter and have tagged them but nothing has happened from their end to help me out. If the system runs out of warranty I will have to spend ton of money for the same issue. So please do look into the issue and do the best possible.
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