- Mental harrasment by HDFC Bank ^Closed

Bhagyasree Chandu Meduri filed this complaint against Hdfc Bank Ltd on Jul 29, 2019

Resolution Demanded:
Apology

I lost my debit card, blocked it, initially my delivery address was of my office building which is not located in the same place right now. I knew that there would be address issues and hence, I changed my delivery address, got it updated in my bank account. I then contacted the customer care, they also confirmed me that the address has been updated. After getting their confirmation, I have placed a request of reissuing my card to my updated address. They have also confirmed that the card has been reissued to the updated address. Then I got a message from Bluedart on **th of July, that the card has been dispatched through a tracking id. Then on **th of July, in the morning, I received a message stating that the card will be delivered on the very same day. In the evening, I again received a message stating the card cannot be delivered due to address issues and I need to contact the bank for redelivery. To my surprise, when I called the bank, they informed that my card has been dispatched to my old office address, and the card has to be sent back to Chennai, only then they could deliver the card back to the correct address. I then, went to blue dart office in the rain, and got to know that they would not handover the card to me unless the bank would email them stating to deliver the package to me by hand. Then again I called the customer care number of the bank, they gave my personal relationship manager's number. I called them, it was stating the person is busy and hence I had to disconnect the call. After sometime, I received the call from the manager, whose name is Harshita, I informed her the whole situation but she wasn't helpful and bluntly informed that the card will be delivered after * business days despite of me saying that I would be leaving out of station on Tuesday, the **th of July. Then she escalated the call to her manager Sravanthi, stating Sravanthi could send an email to the Blue Dart Office and they could handover the card to me. When Sravanthi took the call, she informed she could not do that but she could redirect the package to my present office address and she could get it delivered to my office address on **th of July. Saying this, she took my office address and noted it. Trusting her, I left home, and on Monday, i.e., today, I neither received a call from her nor an update from the courier team stating they would deliver the package to me. And after multiple trials, from morning *:**- evening *:** PM, the relationship manager Harshita answered my call. She then informed me that Sravanthi left to Singapore and I need to wait for * working days to get my card. I denied that as I have received another false information from Sravanthi, then another person with the same name i.e., Sravanthi spoke to me an hour, and suggested me two alternatives.

*. To get a cheque and go to the nearest bank to get an instant debit card for which I do not have time as the bank would close at * and my logout time is also *.
*. Wait till * working days and get the card delivered for which I cannot wait as I am leaving out of station tomorrow, and I am out of cash.
She argued with me for an hour. Please be informed even in this one hour, she kept the call on mute for a long time and I suppose she wasnt even listening to what I was saying. Also Please be informed, from morning *:** when I was trying to call them from different numbers, harshitha called back to a number, when I said hello, she just cut the call immediately. This is how HDFC Bank people are taking their customers so seriously, giving them false information and harassing them badly. I would suggest to take serious actions against this bank so that it would not repeat the same with other customers in the name of policy. Any policy should be customer friendly, only then the organization would grow properly, but people working there, should not be so lazy to work and to save their lethargy, this is not the way of lying to the customers.

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