Samsung
- Manufacturing defect in product received Closed
Dr Deval brajesh dubey filed this complaint against Samsung on Aug 19, 2020
Resolution Demanded:
Apology
Refund
Replaced
Damages
hello sir, good wishes to you.
I have been a samsung costomer since last * to * years. Being so satisfied i brought a galaxy watch which got delivered on **/**/** with manufacturing defect (back button not working). I hence went to service centre F* info solutions lucknow with my watch on ** for replacement. They said that they cant generate a QNA and job sheet and they have requested a QNA and asked to come again after ** hours. So i went again yesterday and met them after standing in que for * hours.They said that QNA is not accepted and they cant do anything, got irritated and asked me to go as they cant do anything and not distrub them again and again. As of today it has been ** hours and still neither QNA nor the job sheet is generated has been geenrated. Sir i request you to please look into it. It was a birthday gift to myself. It was going to be the only source of joy in my life in these tough times which was ruined. I feel so helpless as neither your call centre not service centre is ready to help me. Its so depressing and frustrating. Kindly help me sir.
Are you brand?
Are you Lawyer?
Samsung
Investment Reasearch Advisor
"Rs.30000 refunded by the company. I am extremely happy with Voxya service and I wish you will keep on providing such service to people whoever struggling."
G Rajendra Prasad
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