Act Fibernet
- Long delay in refunding back the extra money paid Open
Lakkakula Venkatesh filed this complaint against Act Fibernet on Aug 01, 2020
Resolution Demanded:
Refund
I planned to get the new broadband connection installed on the *rd of June. Act Fiberenet sales person came to my home and checked the connectivity requirements and asked to pay the sum of ****(* months plan along with GST). Due to internet connectivity issues, my payment got failed twice and the *rd transaction was shown successfully. After a while, the previous transactions were also successful and a total of ***** got deducted from my account. I reached out to the salesperson and he said that sir, don't worry your money will be refunded to you shortly. I waited by his words. After ** days, on June **th the bill got updated and showed the total amount that was paid is *****. When I reach out to customer care about this issue, they replied that money would be refunded within ** hours. Since that day I'm calling them for every week and asking about the refund, but they didn't resolve it. I lost faith in them. Last time i.e., on the **th of July when I called them, they said that wait for another * working days. Then I said, I'll wait for * more days if I'm not getting my money back, I'm going to file a consumer complaint. Even after saying that they don't have any respect or fear towards the customer.
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Act Fibernet
Profit Aim Research
"It was very hard to get response from share advisory company but legal notice from Voxya made them to refund the full amount along with Rs.100,000 compensation!"
Vasanthkumar K
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