Byjus
- Loan Account not cancelled by Byjus even after subscription cancellation Open
Kartheek Madugala filed this complaint against Byjus on Dec 21, 2023
Resolution Demanded:
Refund
Dear sir, I have opted for tab based learning subscription from Byjus for my son to help him learn things in easier way. For this i have opted to go with loan for the fee of inr***** (inr ***** + **% bank interest). But due to his eye sight problems, we had to withdraw the subscription within ** days (within ** days of their trial period). I have followed all the process laid by Byjus for cancelling the subscription. Despite getting confirmation that my subscription has been cancelled, my savings account was getting debited with monthly EMI (inr****) since October ****. Upon my own follow ups, I came to know that Byjus team hasn't raised the cancellation request to their financing partner ShopSe. And due to this, I am still being charged the EMI every month. Upon asking about the same to Byjus, I didn’t get any response from them. I request you to look into this matter and help me get my loan account closed and get refund of all my EMIs.
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Byjus
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