Swiggy
- Leftover Food Delivered by Swiggy Open
Akanksha Kumari filed this complaint against Swiggy on Feb 16, 2023
Resolution Demanded:
Refund
Damages
I placed my order at *:**pm on *th feb **** from Swiggy which was delivered to my brother by *:** pm. After I checked the delivered packet in a few minutes, I realized it was not from the restaurant I had ordered from. I had ordered from Taco Bells. The delivered packet was from Khan Chacha. Without touching the order or even breaking the seal, I opened the swiggy app to complain.
Just then I heard a knock on my door and it was the same Swiggy delivery guy. He asked for the wrong order back and said he would deliver that in the nearby building and bring back my correct order which he had already delivered to them. My brother said it was fine. This can be confirmed from the Swiggy delivery guy assigned for this order.
Just after a few minutes, he did bring back my order. The seal was broken but the delivery partner assured my brother that the food hasn't been touched and for any other further issue we need to complain to Swiggy. We thought if it's just a broken seal, it shouldn't matter. But, to our horror, the food was half-eaten. It was utterly disgusting to touch someone's leftover food.
I made several complaints to Swiggy, however after so many attempts they only agreed to refund INR ** out of INR ***. I tried reaching out to their customer service via email, chat and call. I even tried bringing this matter to their Founder Sriharsha Majety. However, there hasn't been any response yet.
I want full refund and there should be some action taken so that others do not suffer what I had to go through.
Are you brand?
Are you Lawyer?
Swiggy
OYO Rooms
"I am very satisfied with voxya team. Voxya is doing great job for consumers. My complaint was resolved with top priority. Thanks once again voxya."
Asif Belim
Related Complaints
Swiggy - Food Order not delivered infact delivered to differnet person with same name Closed
My locality has two person named on Customer's name, and the order is delivered to wrong person with same name. On my further conversation with the delivery agent I got to know that he has delivered the order not directly to wrong person wit...
May 08, 2024 by Ajay Yadav
Swiggy - Refund from Swiggy team Closed
I have placed order to Swiggy for delivering the order no ***************. Food was showing delivered whereas I didn’t receive it. Since then I am chasing swiggy team for solution of the issue but they are not responsive and not refunding th...
May 05, 2024 by Manisha Saha
Swiggy - Delivery boy stolen my son crocs Closed
Your delivery boy stolen my son crocs it's worth become 5000...
May 04, 2024 by Gururaj
Swiggy - Someone called me and asked to pay fine Closed
I joined as delivery partner in **** and no balance was pending n left work after * month due to health issue n personal problem..now someone called me and asked to pay fine of **k + that is after * years .. it is very much mind upseting thing ...
May 04, 2024 by Darshan k g
Swiggy - Refund Amount Closed
I have ordered food in Swiggy and due to time delay I cancelled it. It's not my mistake. They have charged entire ordered amount as cancellation amount...
May 01, 2024 by Deepa Raja